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Frequently Asked Questions

Check if your question is answered below before reaching out.

You can cancel your subscription directly through your device's app store settings:

iPhone (Apple)

  1. Open Settings
  2. Tap your name at the top
  3. Tap Subscriptions
  4. Select the app and cancel

Android (Google Play)

  1. Open the Play Store
  2. Tap your profile icon
  3. Go to Payments & subscriptions
  4. Select Subscriptions and cancel

No. When you cancel a subscription, you retain access to premium features until the end of your current billing period. You will not be charged again after cancellation takes effect.

Refunds are handled by Apple or Google, not by Elemental Ridge directly.

Apple

Visit reportaproblem.apple.com to submit a refund request.

Google Play

Visit the Google Play Help Center or go to your subscription settings to request a refund.

Open the app and go to Settings, then look for a Delete Account or Delete My Data option. If you cannot find it in the app, use the contact form below and we will process your request within 30 days.

For more answers, visit our Help Center.

Contact Information

Have a question or want to discuss a project? Reach out to us through the form or using the contact details below.

Address

6D - 7398 Yonge St Unit 2300
Thornhill ON L4J 8J2, Canada

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